Refund & correction policy · Draft for approval
A fair path to correction.
Final refund eligibility and timeframes must be approved and published before launch.
Raise a request
Use your contribution history to request a refund, or submit a support ticket for partial payments, incorrect references, disputed evidence or other discrepancies.
Independent review
Refunds require an independent finance approver and a bank reversal reference. Confirmed historical records remain intact; balancing reversal entries record completed refunds.
Exceptions and disputes
Staff document the reason, evidence and decision. No automated promise of refund eligibility or processing time is made before the effective policy is approved.